Privacy Policy – How 399bei Protects Your Personal Data

1Introduction and Scope

This Privacy Policy ("Policy") applies to all personal data collected, processed, and stored by 399bei ("399bei", "we", "us", "our") in connection with the operation of the 399bei online casino and sports betting platform at https://399bei.app. It governs the personal data of all registered players, prospective players, and visitors to the platform who are located in Bangladesh or who otherwise interact with the 399bei service.

By registering an account with 399bei, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the 399bei platform and should contact us at [email protected] to request account closure.

This Policy forms part of the 399bei Terms & Conditions. In the event of any conflict between this Privacy Policy and the Terms & Conditions, the Terms & Conditions shall take precedence except where this Policy specifically addresses a data protection matter.

2Data We Collect and How We Collect It

399bei collects personal data through the following means:

• Registration data: When you create a 399bei account, we collect your full legal name, date of birth, mobile phone number, and any other details you provide during the registration process. This data is necessary to create and maintain your account and to verify your identity and age eligibility.
• Identity verification data: Where required for age verification or responsible gaming compliance, we may request copies of identity documents such as a national identity card or other government-issued identification. These documents are processed securely and retained only for as long as required.
• Payment data: When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, or any other supported payment method, we collect the information required to process that transaction, including your mobile wallet number and transaction reference identifiers. We do not store full payment credentials — this data is processed through your mobile banking provider's secure infrastructure.
• Usage and activity data: We automatically collect information about how you use the 399bei platform, including games played, bets placed, session durations, pages visited, device type, operating system, browser version, and IP address. This data is used to improve platform performance, detect fraud, and comply with responsible gaming obligations.
• Communications data: When you contact the 399bei support team by email or live chat, we retain a record of that correspondence, including the content of your messages and any attachments, for the purposes of resolving your enquiry and improving our service.
• Cookies and tracking technologies: The 399bei platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse platform usage patterns. You may manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the 399bei platform.

3How We Use Your Personal Data

399bei uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and secure your 399bei player account, including verifying your identity and age at registration and during ongoing use of the platform.
• Service delivery: To process your deposits and withdrawals via bKash, Nagad, Rocket, and Upay; to record your betting and gaming activity; and to provide you with access to all features of the 399bei platform.
• Customer support: To respond to your enquiries, resolve disputes, investigate complaints, and improve the quality of our support service.
• Responsible gaming: To monitor your gaming activity for indicators of problem gambling, apply any deposit limits or self-exclusion arrangements you have requested, and fulfil our obligations under applicable responsible gaming standards.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, money laundering, and any other prohibited conduct as defined in the 399bei Terms & Conditions.
• Platform improvement: To analyse usage patterns, identify technical issues, and develop new features and content that better serve our players in Bangladesh and across the region.
• Legal compliance: To comply with applicable legal obligations, respond to lawful requests from competent authorities, and enforce our contractual rights under the Terms & Conditions.
• Communications: To send you important account notifications, security alerts, and updates about changes to our Terms or this Privacy Policy. We may also send you promotional communications about bonuses and offers if you have opted in to receive them. You may opt out of promotional communications at any time by contacting [email protected].

4Legal Basis for Processing

399bei processes your personal data on the following legal grounds:

• Contractual necessity: Processing is necessary to perform the contract between you and 399bei — specifically, to operate your account, process payments, and deliver the gaming service you have signed up for.
• Legitimate interests: Processing is necessary for 399bei's legitimate business interests, including fraud prevention, platform security, and service improvement, provided those interests do not override your fundamental privacy rights.
• Legal obligation: Processing is necessary for 399bei to comply with applicable legal requirements, including age verification, anti-money-laundering obligations, and responses to lawful authority requests.
• Consent: Where processing is based on your consent — such as receiving promotional communications — you may withdraw that consent at any time without affecting the lawfulness of any processing already carried out.

5Sharing Your Personal Data

399bei does not sell your personal data to third parties. We may share your personal data with third parties only in the following limited circumstances:

• Payment processors: Your payment transaction data is shared with the relevant mobile banking providers — bKash, Nagad, Rocket, or Upay — to the extent required to process your deposits and withdrawals. Each of these providers operates under their own privacy policy and data security standards.
• Game providers: When you play games supplied by third-party studios such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe, Microgaming, or NetEnt, limited data (such as player session tokens) is shared with those studios to facilitate gameplay. These providers are contractually bound to maintain appropriate data security standards.
• Technology and service providers: We engage trusted third-party vendors to support platform infrastructure, including hosting, analytics, fraud detection, and customer support tooling. All such vendors are subject to data processing agreements that restrict their use of your data to the specific service they provide to 399bei.
• Legal and regulatory authorities: We may disclose your personal data to competent authorities, law enforcement bodies, or regulators where we are required to do so by law or where disclosure is necessary to protect the rights, property, or safety of 399bei, our players, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the 399bei business, your personal data may be transferred to the acquiring entity, subject to the same protections described in this Policy.

In all cases, 399bei takes steps to ensure that any third party receiving your personal data is bound by appropriate contractual obligations to protect it.

6Data Retention

399bei retains your personal data for as long as your account remains active and for a reasonable period thereafter, to allow for the resolution of any disputes, the enforcement of our Terms & Conditions, and compliance with applicable legal obligations.

Specific retention periods that apply to 399bei player data include:

• Account and identity data: Retained for the duration of your account and for a minimum of five years following account closure, to satisfy anti-money-laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Support communications: Retained for up to two years from the date of the most recent interaction, unless the communication relates to an unresolved dispute, in which case it is retained until the dispute is fully resolved.
• Usage and activity logs: Retained for up to two years for fraud prevention and platform improvement purposes, after which they are aggregated or anonymised.

Once the applicable retention period has expired, personal data is securely deleted or permanently anonymised so that it can no longer be associated with any individual player.

7Data Security

399bei takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, and disclosure. These measures include:

• SSL (Secure Sockets Layer) encryption across all pages and transactions on the 399bei platform, ensuring that data transmitted between your device and our servers is encrypted in transit.
• Secure, access-controlled server infrastructure with restricted personnel access based on the principle of least privilege.
• Regular internal security reviews and vulnerability assessments of the 399bei platform and its supporting infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Strict data processing agreements with all third-party vendors who handle player data on behalf of 399bei.

While 399bei takes all reasonable steps to protect your personal data, no internet-based service can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials. If you suspect that your account has been compromised, please contact us immediately at [email protected].

8Cookies and Tracking Technologies

The 399bei platform uses cookies and similar technologies to provide a functional and personalised gaming experience. The types of cookies we use include:

• Essential cookies: These are strictly necessary for the platform to function. They maintain your login session, store your language preferences, and enable core features such as the 399bei Wallet and game loading. These cookies cannot be disabled without significantly impairing your ability to use the platform.
• Analytics cookies: These cookies help us understand how players navigate and use the 399bei platform. The data collected is aggregated and does not identify you individually. We use this information to identify popular features, diagnose technical issues, and prioritise platform improvements.
• Security cookies: These cookies assist in detecting and preventing fraudulent activity, including unauthorised login attempts and multi-accounting. They are an important part of our platform security infrastructure.

You can manage cookie preferences through your browser's settings. Please note that disabling essential cookies will prevent you from using core features of the 399bei platform, including logging in and making transactions.

9Your Rights as a Data Subject

As a player on the 399bei platform, you hold a number of rights in relation to your personal data. These rights are described below. To exercise any of these rights, please contact 399bei at [email protected] with the subject line "Data Rights Request". We will respond to all valid requests within 30 days.

10Children and Minors

The 399bei platform is strictly restricted to adults aged 21 years and above. We do not knowingly collect personal data from any individual under the age of 21. If 399bei becomes aware that personal data has been collected from a person under 21, that account will be immediately closed, all data will be deleted, and any balances or winnings will be forfeited.

If you believe that a minor has created an account on the 399bei platform, please contact us immediately at [email protected] so that we can take prompt action.

11International Data Transfers

399bei operates internationally and your personal data may be stored or processed in countries outside Bangladesh. Where data is transferred internationally, 399bei takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy. This includes relying on contractual protections with data recipients and engaging vendors who maintain internationally recognised security certifications.

12Changes to This Privacy Policy

399bei reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered players via the platform or by email to the address registered on their account. The updated Policy will display a revised effective date at the top of this page. We encourage you to review this page periodically to stay informed about how 399bei protects your personal data. Your continued use of the 399bei platform following the posting of any updated Policy constitutes your acceptance of those changes.

13Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 399bei handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

• Email: [email protected] (plain text — not a clickable link)
• Response time: We aim to acknowledge all privacy enquiries within 5 business days and provide a full response within 30 days.
• Subject line: Please use "Privacy Policy Enquiry" or "Data Rights Request" to ensure your message is routed to the correct team.