Responsible Gaming – Play Smart, Stay in Control at 399bei
399bei is committed to providing a safe and enjoyable gaming environment for all players in Bangladesh. This page outlines the tools, resources, and guidance available to help you keep gaming fun and under control.
Our Commitment to Safe Play
At 399bei, we believe that online gaming should always be an enjoyable form of entertainment — never a source of financial stress, emotional distress, or harm. We operate our online casino and sports betting platform with a genuine commitment to responsible gaming practices that protect our players across Bangladesh, whether they are placing a cricket bet from Dhaka, spinning slots in Chittagong, or playing live casino games from Sylhet.
Responsible gaming is not just a policy statement for 399bei — it is built into the foundation of how we operate. We provide practical tools that allow players to set meaningful limits on their activity, take breaks when needed, and seek help if gambling begins to feel less like entertainment and more like a compulsion. We also invest in awareness so that every 399bei player understands the risks associated with gambling and knows how to stay in control.
This page explains the responsible gaming tools available at 399bei, how to use them, how to recognise the warning signs of problem gambling, and where to turn if you — or someone you know — needs support. All players on the 399bei platform must be 21 years of age or older. This is a firm requirement, not a formality.
The 399bei platform is strictly restricted to adults who are 21 years of age or older. Age verification is required at registration. Any account found to belong to a minor will be closed immediately.
Gambling should always be treated as paid entertainment, not as a way to earn income or recover financial losses. Set a budget before you play, stick to it, and always gamble with money you can afford to lose.
Your Responsible Gaming Tools
399bei provides the following practical tools to help you manage your gaming activity. To activate or adjust any of these tools, contact the 399bei support team at [email protected] with the subject line "Responsible Gaming Request". Our team will action your request promptly.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the limit period resets. Reducing your deposit limit takes effect immediately. Increasing your limit is subject to a mandatory 72-hour cooling-off period to protect against impulsive decisions made during a gaming session.
Session Time Limits
Set a maximum duration for your gaming sessions. When your chosen session time has elapsed, you will be notified and prompted to take a break. Session time limits help prevent extended unplanned play and encourage you to keep track of how long you have been active on the 399bei platform.
Time-Out (Short Break)
Take a short break from gambling by activating a time-out period of between 24 hours and 6 weeks. During a time-out, your 399bei account remains open but you will not be able to log in, place bets, or make deposits. Time-outs are useful when you feel you need a short pause to reassess your gaming habits without permanently closing your account.
Self-Exclusion
If you feel that gambling is becoming a serious problem, you can request a self-exclusion from the 399bei platform. Self-exclusion can be set for a period of 6 months, 1 year, 2 years, 5 years, or permanently. During the self-exclusion period, your account will be suspended and you will not be permitted to open a new account. 399bei will also stop sending you any promotional communications. This is our most powerful responsible gaming tool and we encourage any player who is struggling to use it without hesitation.
Activity and Loss Alerts
Request real-time alerts that notify you when you have reached a set spending threshold during a session, day, or month. Loss alerts provide an objective reminder of your activity at a time when emotions can affect decision-making — particularly useful during cricket betting sessions or live casino play when the pace of a game can cause spending to accelerate unexpectedly.
Account Cooling-Off Period
If you have requested changes to your account limits or have just returned from a time-out period, 399bei applies mandatory cooling-off windows before certain changes take effect. This ensures that limit increases and account reactivations cannot be reversed on impulse in the middle of a gaming session.
The deposit limit examples above are illustrative only. Players set their own limits based on their personal financial situation. 399bei does not recommend specific amounts — only you know what you can genuinely afford to spend on gaming each month.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always obvious — even to the person experiencing it. The following warning signs may indicate that gambling has moved beyond entertainment and is becoming harmful. If you recognise any of these in yourself or someone close to you, please reach out to the 399bei support team or seek independent help.
- ⚠️Spending more money on gambling than you originally planned or can afford to lose.
- ⚠️Borrowing money, selling possessions, or using essential funds (rent, food, bills) to fund gambling.
- ⚠️Chasing losses — continuing to play in an attempt to win back money you have already lost.
- ⚠️Feeling irritable, anxious, or restless when you are unable to gamble or when you try to cut back.
- ⚠️Spending increasing amounts of time gambling, to the detriment of work, study, family, or social relationships.
- ⚠️Hiding your gambling activity from family members or lying about how much time or money you spend on gambling.
- ⚠️Using gambling as a way to escape from personal problems, stress, depression, or anxiety.
- ⚠️Feeling unable to stop gambling even when you want to, or after promising yourself or others that you would stop.
If you answered yes to two or more of the above, we strongly encourage you to use the 399bei self-exclusion tool or contact our support team immediately. You are not alone — problem gambling is a recognised condition, and help is available. There is no shame in asking for it.
Quick Self-Assessment
Ask Yourself These Questions
If you answered "yes" to any of the above questions, consider using 399bei's self-exclusion tool or contacting support at [email protected]. Taking action early is far easier than managing a serious problem later.
How 399bei Protects Our Players
Strict Age Verification
Every 399bei player is required to verify their age at registration. Players aged under 21 are not permitted to create an account or access any gaming or betting feature on the platform. Suspected underage accounts are suspended immediately pending review.
Player Behaviour Monitoring
The 399bei platform monitors player behaviour for patterns that may indicate problem gambling — such as extended sessions, rapid loss chasing, or a sudden and significant increase in deposit frequency. If our team identifies concerning patterns, we may proactively reach out to offer support or apply protective restrictions.
Promotional Communications Opt-Out
Players who are on a time-out or self-exclusion will automatically be removed from all 399bei promotional mailing lists. Other players can opt out of bonus and promotional emails at any time by contacting [email protected] — your ability to use the platform is not affected by opting out of marketing.
Protecting Minors
If you share a device with children or teenagers, we recommend enabling parental control software to prevent minors from accessing online gambling sites. 399bei strongly supports the use of third-party filtering tools on shared family devices, particularly in households in Dhaka, Chittagong, and other cities where mobile device sharing is common.
Dedicated Support Access
399bei's player support team is available to assist with responsible gaming requests at any time. Whether you want to set a deposit limit, activate a time-out, or request full self-exclusion, our team will action your request without delay and without judgment. Contact us at [email protected].
Transparent Terms and Fair Play
All bonus terms, wagering requirements, and game rules at 399bei are clearly stated in English. We believe that informed players are safer players — understanding the terms before you play removes uncertainty and helps you make rational decisions about how much to spend.
Get Help and Support
If you feel that gambling is having a negative impact on your life, your finances, or your relationships, please do not wait — reach out for help today. The 399bei support team can activate your self-exclusion or deposit limits within minutes of receiving your request.
We also encourage players to speak with people they trust — a family member, a close friend, or a healthcare professional. Problem gambling is a recognised psychological condition, and there is no shame in acknowledging it and asking for help. Taking that first step is always the hardest, but also the most important.
Contact 399bei Support
Our support team is available to assist with responsible gaming requests, account restrictions, self-exclusion applications, and any other welfare concerns. We will always respond promptly and handle your request with complete discretion.
[email protected]Please use the subject line "Responsible Gaming Request" so your message reaches the right team immediately.
Remember: Requesting a self-exclusion, deposit limit, or time-out is a sign of strength, not weakness. The 399bei team will never question your decision or attempt to discourage you from using these tools. Your wellbeing comes before any commercial consideration.
Ready to Play Responsibly?
Log in to your 399bei account to review your limits, check your activity history, or contact support — or browse our FAQ for more answers about responsible gaming tools.